At BizzTech we provide full in-house and remote support
BizzTech provides a range of outsourced IT support options for full outsource or in-house IT departments based on ITIL and Microsoft operating framework. Our approach is to prevent problems before they happen. Our support options include the following elements:
We place utmost priority in proactively managing your servers and workstations/laptops. Our proactive support measures include:
• Automated and manual server maintenance and automated PC support
• Asset tracking
• Patch and Security Management
Re-active Support cover and escalation:
Our reactive IT support options for in-house IT departments are designed for cover and escalation. We will firstly attempt to resolve the problem remotely and then send an IT Support agent to your site. Response and resolution times are within stipulated SLA time frames. The main support services are:
• Re-active server support
• Re-active workstation support
• Re-active mobile user support
Infrastructure Design and Consulting Support:
By gaining an in-depth understanding of your needs, BizzTech can assist you in maximizing your IT investment. Some key IT solutions that we can offer you include:
• Project Management
• Optimal system solution design including; Server consolidation, virtualization, Storage Solutions
• Single Point of Contact from proposal to deployment
Your virtual IT manager provides personalized service and regular IT support around key areas including:
• Service review and escalation
• Software license management
• Cost & budget management
• Security and risk management
IT Support Services:
Email & Website Hosting
Backup and Disaster Recovery Solutions
Onsite and Remote Desktop Support
Hardware and Software Supplies
Microsoft Exchange Hosting & Support
Web Design Services
PC, Mac and Tablet Training
High power wifi base stations
As a professional IT consultant company, BizzTech offers quality skills of the highest caliber, coupled with excellent service for your computer network environment, twenty four hours a day, seven days a week, 365 days a year.
At BizzTech, we offer a top class service by means of remote technological support..
With a professional IT support team, we are able to support you and your company either by means of remote software, or alternatively will visit your premises, treating each and every query and problem as top priority.
Whether you run a sole proprietorship or are part and parcel of a large blue chip conglomerate, all matters are treated with the same amount of respect and urgency. No job is deemed too large or too small for our immediate, efficient attention at BizzTech.
In a nutshell, BizzTech offers you total IT support with a full range of outsourced IT support options, whilst utilizing best practice support structures including both ITIL and also MOR.
A problem-free and stable network is attained through our excellent service and maintenance is carried out, on a regular basis, with corrective measure that are pro-active.